Project Management and Quality Assurance

Comprehensive Quality Monitoring and Project Oversight

MMI implements rigorous quality control procedures to ensure maximum reliability of the reported results. Throughout the study, we adopt an investigative approach to project management that results in timely detection of noteworthy findings and discrepancies. We conduct thorough inspections at each stage of the process, including at image receipt, import, analysis, and submission of deliverables. All work is conducted per strict process controls, audited SOPs, and validated work instructions.

Our quality assurance program includes the following elements:
Routine in-process inspection and monitoring at each processing step.
Monitoring of compliance to the image acquisition and transfer protocol.
Routine notification of discrepancies and recommended corrective action.
Site performance reporting, including rate of missing or un-evaluable images.
Verification of image quality per predefined quality metrics and acceptance criteria.
Technical inspection of outliers, trends, and noteworthy findings.
Prompt notification of suspected adverse events or deviations.
Thorough technical and logistical training for all project staff.
Systematic reliability testing and performance monitoring.
On-time delivery score card and project performance review.
Routine quality audits conducted by 3rd-party auditors.
Proactive CAPA program and emphasis on continuous improvement.
Experienced, Responsive Project Managers
Studies are managed by a team of skilled and experienced logistical and technical project managers who are dedicated to quality and customer service. Our project management team has an average of more than 10 years experience in clinical research, and more than two-thirds have advanced degrees in science or engineering. Our managers’ unique combination of operational and technical expertise ensures that sponsors have a single point of contact for all study-related needs. We pride ourselves on being flexible and responsive to customer requests, and there is a general philosophy of going above and beyond to exceed expectations. For these reasons, we have never lost a customer and enjoy an enviable repeat-business rate.
Want to learn more? Browse our services and therapeutic expertise, or contact us.

Our quality assurance program includes the following elements:

  • Routine in-process inspection and monitoring at each processing step.
  • Monitoring of compliance to the image acquisition and transfer protocol.
  • Routine notification of discrepancies and recommended corrective action.
  • Site performance reporting, including rate of missing or un-evaluable images.
  • Verification of image quality per predefined quality metrics and acceptance criteria.
  • Technical inspection of outliers, trends, and noteworthy findings.
  • Prompt notification of suspected adverse events or deviations.
  • Thorough technical and logistical training for all project staff.
  • Systematic reliability testing and performance monitoring.
  • On-time delivery score card and project performance review.
  • Routine quality audits conducted by 3rd-party auditors.
  • Proactive CAPA program and emphasis on continuous improvement.

Experienced, Responsive Project Managers

Studies are managed by a team of skilled and experienced logistical and technical project managers who are dedicated to quality and customer service. Our project management team has an average of more than 10 years experience in clinical research, and more than two-thirds have advanced degrees in science or engineering. Our managers’ unique combination of operational and technical expertise ensures that sponsors have a single point of contact for all study-related needs. We pride ourselves on being flexible and responsive to customer requests, and there is a general philosophy of going above and beyond to exceed expectations. For these reasons, we have never lost a customer and enjoy an enviable repeat-business rate.

Want to learn more? Browse our services and therapeutic expertise, or contact us.